TERMS & CONDITIONS
TERMS & CONDITIONS
TERMS & CONDITIONS

COMPANY

Vietnam Coffee Republic is a registered business in Vietnam operating coffee shops, coffee roastery and an online webshop at www.republic.coffee

 

Our company details are:

COFFEE REPUBLIC LIMITED COMPANY
8A/7B2 Thai Van Lung street, District 1
Ho Chi Minh City, Vietnam.
VAT No.: 0312587545
FDA food facility regirstration: 13179766674

 

CUSTOMER SERVICE

Please don’t hesitate to contact us if you have any questions regarding our website.
Contact us on hello@republic.coffee

Emails are often replied within one business day. You can also reach us by phone in Vietnam.
We are here to help you on weekdays between 9.00 AM and 5.00 PM local time.

 

CANCELLATIONS

Vietnam Coffee Republic allows a 2-days period to cancel your purchase from the date of your purchase for all non-edible, non-perishable goods. Please be aware that you cannot claim right of cancellation on grocery, food, perishable goods or customized/ personalized goods.

 

RETURNS & EXCHANGES

If for any reason, you are not completely satisfied with our products, we are happy to exchange or refund your purchase, so long as the products are returned unused and in the original packaging.

As soon as we have received and approved your return, we will notify you. If you do wish a refund, we will refund through the credit card used for the purchase. Shipment costs for the return of the product is paid by you and will not be refunded by Vietnam Coffee Republic, unless the return is due to breakage or damage during shipping and VCR has provided you with a return shipment confirmation.

Please note that Vietnam Coffee Republic will deal with returns on a case by case basis and will only accept returned goods with a confirmed return code, which you will obtain when initiating a return process. Please contact hello@republic.coffee for return instructions.

Thereafter you have 14 days to send your returns to the address below:

VIETNAM COFFEE REPUBLIC
8A/7B2 Thai Van Lung street, District 1
Ho Chi Minh City
Vietnam

 

SHOPPING

It is simple to shop with us. Select the items you want to purchase and place them in your basket. Fill out your delivery and payment information. You will receive an order confirmation by e-mail and we will begin preparing your order for shipment. Once your order is picked up, we will send you an email with tracking number for your chosen shipping method. You can also log into your account page to check your shipment tracking status.

 

PRICES

All prices incl. sales taxes where applicable.

 

PAYMENT

Vietnam Coffee Republic accepts payment via Paypal, MoMo and the following credit/debit cards: Visa, Mastercard, American Express, JCB and Maestro.

Please note that Vietnam Coffee Republic will not store any of your payment card details.

 

RECURRING SUBSCRIPTIONS

When starting a Vietnam Coffee Republic subscription, you agree to be billed in a recurring fashion on a per-order basis until your subscriptions is a) canceled or b) paused. If pausing, the subscription will remain paused until the requested resume date or if a resume date is not specified, the subscription will remain paused indefinitely.

Your subscription may be cancelled at any time via our website, through phone, or via email communication with our customer support team. If cancelling via phone or email, please allow up to 72 hours for cancellation.

You will be charged the same amount for each order that is generated from your subscription unless configuration changes are made to the subscription. This includes cancelling a subscription and later starting one of a similar configuration.

The term of your subscription is continuous.

 

SHIPMENT TRACKING

If you have selected a courier delivery method, your tracking number and tracking link can be found in the purchase confirmation email sent from us. Should you have any questions in relation to your delivery, please contact us at hello@republic.coffee

 

TERMS OF USE

The following terms govern your access to and use of the Vietnam Coffee Republic website, including any content and services offered via our website. By using our website, you agree to these terms.

We may revise and update these terms from time to time. All changes are effective immediately when we post them. Your continued use of our website following the posting of revised terms means that you accept and agree to the changes.

 

PRIVACY

We value your privacy. Please review our privacy policy to understand our privacy practices. All information you provide to us to establish an account via this website or otherwise is subject to our privacy policy found here.

 

TRADEMARKS

Vietnam Coffee Republic and the Vietnam Coffee Republic logo are registered trademarks of Vietnam Coffee Republic Co. Ltd. You must not use these trademarks without our prior written permission. All other names, logos, product and service names, designs and slogansthat may appear on this website are the trademarks of their respective owners.

 

OTHER INTELLECTUAL PROPERTY RIGHTS

This website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) are owned by Vietnam Coffee Republic, its licensors or other providers of such material and are protected by Vietnam and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

These terms permit you to use our website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our website, except as follows:

Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials. You may store files that are automatically cached by your web browser for display enhancement purposes. You may print or download one copy of a reasonable number of pages of our website for your own personal, non-commercial use and not for further reproduction, publication or distribution.

You hereby grant to Vietnam Coffee Republic, and its affiliates a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, copy, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any images, writings, illustrations, audio recordings, video recordings and other content that you post to our website (“Postings”) (in whole or part) and to incorporate them in other works in any form, media, or technology now known or later developed for editorial, commercial, non-commercial, promotional or any other purpose, without your approval or right of accounting. You represent and warrant that you are over the age of 18 and that your Postings are original to you, do not infringe on another party’s intellectual property rights and no other party has any rights thereto, and that any “moral rights” in your Postings have been waived.

 

PERMITTED AND PROHIBITED USES

You may use our website only for lawful purposes and in accordance with these terms. You agree not to use our website in any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries). You also agree not to:

  • Use our website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of our website.
  • Use any robot, spider or other automatic device, process or means to access our website for any purpose, including monitoring or copying any of the material on our website.
  • Use any device, software or routine that interferes with the proper working of our website.
  • Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of our website, the server on which our website is stored, or any server, computer or database connected to our website.
  • Attack our website via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of our website.

 

RELIANCE ON WEBSITE INFORMATION

The information presented on our website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to our website, or by anyone who may be informed of any of its contents.

 

PURCHASING OUR PRODUCTS

You may only register for a Vietnam Coffee Republic account and purchase our products if you are at least 18 years old. When you register for an account, you represent that (1) you meet such age requirement, (2) all of the information you provide is accurate, current and complete, (3) you will be solely responsible for all transactions that take place using your account, and (4) you will be solely responsible for maintaining the secrecy and security of your account and password. We reserve the right to refuse service, terminate your account, or cancel your orders in our sole discretion, including, without limitation, if we believe that your conduct violates applicable law or is harmful to our interests.

CHANGES TO THIS WEBSITE

We may update the content on our website from time to time, but its content is not necessarily complete or up to date. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

 

LINKING TO THIS WEBSITE

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.

 

LINKS FROM THIS WEBSITE

Any links from this website to other sites and resources provided by third parties are provided for your convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to our website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Your access to and use of the Services or any Content is at your own risk. You understand and agree that the Services is provided to you on an “AS IS” and “AS AVAILABLE” basis. Without limiting the foregoing, Vietnam Coffee Republic AND ITS PARTNERS DISCLAIM TO THE MAXIMUM EXTENT PERMITTED BY LAW ANY WARRANTIES, REPRESENTATIONS (OTHER THAN FRAUDULENT MISREPRESENTATION), GUARANTEES OR CONDITIONS, WHETHER EXPRESS OR IMPLIED.

Vietnam Coffee Republic makes no warranty and disclaims all responsibility and liability for the completeness, accuracy, availability, functionality, compatibility, freedom from defects, timeliness, security, performance, availability, or reliability of the Services or any content thereon. Vietnam Coffee Republic will not be responsible or liable for any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services, or any Content. You also agree that Vietnam Coffee Republic has no responsibility or liability for the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services. Vietnam Coffee Republic makes no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from Vietnam Coffee Republic or through the Services, will create any warranty not expressly made herein.

We do not provide any warranty or representation that the Services are free from infection by viruses or anything else that has contaminating or destructive properties. You use the Services at your own discretion and risk and you will be solely responsible for any damage to your computer, mobile device or network that results from your use of the Services. We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Services or to your downloading of any Content posted on it, or on any website or application linked to it. We are not liable to you for any inability to access the Services at any time, for any reason (including but not limited to any planned or unplanned downtime, or any outages on networks (including mobile networks) or when you are not in an area supported by mobile coverage).

 

LIMITATION OF LIABILITY

THIS SECTION OF THE TERMS IS IMPORTANT AND YOU SHOULD READ IT CAREFULLY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Vietnam Coffee Republic AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS WILL NOT BE LIABLE FOR ANY:

  • (1) LOSS OF PROFITS, SALES OR CONTRACTS;
  • (2) LOSS OF INCOME OR REVENUE,
  • (3) LOSS OF BUSINESS OPPORTUNITY OR GOODWILL OR REPUTATION;
  • (4) LOSS OR CORRUPTION OF DATA OR INFORMATION;
  • (5) LOSS OF ANTICIPATED SAVINGS;
  • (6) WASTED MANAGEMENT OR OFFICE TIME; OR
  • (7) ANY INDIRECT, INCIDENTIAL, SPECIAL, CONSEQUENTIAL OR PUNITATIVE DAMAGES, ARISING FROM OR IN ANY WAY CONNECTED TO:

 

  • (a) YOUR ACCESS TO OR USE OF THE SERVICES;
  • (b) YOUR DELAY IN USING, OR INABILITY TO ACCESS OR USE THE SERVICES;
  • (c) THE FULFILMENT OF YOUR ORDERS FROM OUR Vietnam Coffee Republic PARTNERS ONCE YOU HAVE PLACED AN ORDER THROUGH Vietnam Coffee Republic, INCLUDING BUT NOT LIMITED TO THE DELIVERY, EXCHANGE, RETURN OR REFUND OF ITEMS YOU HAVE PURCHASED FROM Vietnam Coffee Republic PARTNERS;
  • (d) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES;
  • (e) USE OF ANY CONTENT, INFORMATION, PRODUCTS OR SERVICES OBTAINED THROUGH THE SERVICES; OR
  • (f) UNAUTHORISED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT OR TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF LOSS OR DAMAGES. NOTWITHSTANDING THE EXCLUSIONS SET OUT IN THESE TERMS, IF WE ARE FOUND TO BE LIABLE TO YOU, OUR TOTAL AGGREGATE LIABILITY TO YOU (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY IN STATUE OR OTHERWISE) FOR ALL AND ANY DAMAGES, LOSSES OR CAUSES OF ACTION ARISING, BY REASON OR IN CONNECTION WITH YOUR USE OF THE SERVICES, SHALL BE LIMITED TO $1.

 

NOTHING IN THESE TERMS SHALL AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER OR LIMIT OR EXCLUDE OUR LIABILITY FOR PERSONAL INJURY OR DEATH CAUSED BY OUR NEGLIGENCE OR FRAUDULENT MISREPRESENTATION OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER LAW.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

 

YOUR LIABILITY

THIS SECTION OF THE TERMS IS IMPORTANT AND YOU SHOULD READ IT CAREFULLY. You are responsible, and assume liability, for all Content that you add, or link to, the Services. You agree not to hold us responsible for things other users say or do through the Services. If you have a dispute with another user, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes. YOU SHALL INDEMNIFY US AND KEEP US FULLY INDEMNIFIED ON DEMAND FROM AND AGAINST ALL LIABILITIES, COSTS, EXPENSES, DAMAGES AND LOSSES, LEGAL COSTS (CALCULATED ON A FULL INDEMNITY BASIS) AND ALL OTHER REASONABLE PROFESSIONAL COSTS (INCLUDING COSTS OF DEFENCE OF CLAIMS, SUITS OR PROCEEDINGS BROUGHT BY THIRD PARTIES)) AND EXPENSES SUFFERED OR INCURRED BY US ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, THE CONTENT, YOUR BREACH OF THESE TERMS AND/OR AS A RESULT OF YOUR VIOLATION OF THESE TERMS AND/OR AS A RESULT OF YOUR VIOLATION OF ANY APPLICABLE LAWS OR REGULATIONS.

 

TERMINATION

We reserve the unconditional right to suspend, withdraw, terminate, amend or restrict access to some parts of the Services, or to the Services entirely, to you at any time immediately without notice for any reason, including (without limitation) in circumstances where;

  • (1) we have reasonable grounds to suspect unauthorised or fraudulent use of the Services;
  • (2) we reasonably suspect that you have not complied with these Terms; or
  • (3) we reasonably suspect a breach of confidentiality or infringement of our intellectual property rights by you or a third party; and to the maximum extent permitted by the law, we expressly exclude all relevant conditions, warranties of any kind (either express or implied) and other terms which might otherwise be implied by statute, common law or the law of equity in relation to any liability that you may claim we owe to you in respect of such suspension, withdrawal or amendment. On termination of these Terms (for whatever reason) all licences and rights granted to you in relation to the Services shall immediately come to an end.

 

WAIVER AND SEVERABILITY

The failure of Vietnam Coffee Republic to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect. Governing Law And Jurisdiction The Danish courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to or your use of the Services. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Vietnam.

No waiver by Vietnam Coffee Republic of any term or condition set forth in these terms will be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Vietnam Coffee Republic to assert a right or provision under these terms will not constitute a waiver of such right or provision.

If any provision of these terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision will be eliminated or limited to the minimum extent such that the remaining provisions of these terms will continue in full force and effect.

 

ENTIRE AGREEMENT

These terms and our privacy policy constitute the sole and entire agreement between you and Vietnam Coffee Republic with respect to our website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to our website.

If you have any questions about these Terms, please contact us at hello@republic.coffee